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Contact Plumbers East Lothian

13 Market Place, North Berwick
EH39 4JF, East Lothian

Telephone: 01620 84 3000

Credit Cards Accepted

+ Complaints Policy & Procedure

Important Information

VAT Number:  259 1843 76

Business Name: Plumbing Expertise Ltd T/A Postcode Plumbers.
Business Activities our Services: Plumbing, Heating & Drainage.
Payments Accepted: cash, cheques, credit card, debit card, BACS.
Insurance Details: Insurance Provider: Maltings. Expiry Date: 20/11/2017.

Applicable Law: Unless otherwise agreed, Scottish law, with the Scottish Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Complaints: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may times where our customers may not completely satisfied. To ensure we are able to put things right as soon as we can, please read the complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible. Either call, write or email us on the contact details on this page.

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we cannot resolve your complaint using our complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer your complaint to them, please contact 0333 241 3209 or via their website.

Regulation Body: Gas Safe registered, No: 534281

General Terms & Conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.

Construction Phase Plan (CDM 2015) – CPP: We comply with the Health & Safety Executive requirements and have CPP Plan available for viewing and we will discuss this with you as required throughout our contract.

Work Guarantees: All works are guaranteed for 3 months from date of completion, this covers parts and labour. Please see our full guarantee document for further information. Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee.  Our Warranties & Guarantees are not insurance backed.

Consumer Contacts (Information & Additional Charges) Regulations 2013:
Notice of the Right to Cancel
Under the above name regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period, if you choose to cancel any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period, you may be required to pay for goods or services already provided. If you wish to cancel the contract you must do in writing and deliver personally or send (which may be by electronic mail or post) this to the person named above.